Your Data, Your Trust, Our Commitment

Privacy Policy

Effective Date: 30 Nov 2024

Bookable Vacation Homes LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the “Website”) or use our services. By using our Website or services, you consent to the practices described herein.

1. Information We Collect

We may collect personal and non-personal information about you in the following ways:

1.1 Personal Information

This includes information that can be used to identify you as an individual, such as:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Payment details (e.g., credit card or bank information)
  • Government-issued identification (for compliance or verification purposes)

1.2 Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type and version
  • Device type
  • IP address
  • Geographic location
  • Pages visited, time spent on pages, and other Website usage metrics

1.2 Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type and version
  • Device type
  • IP address
  • Geographic location
  • Pages visited, time spent on pages, and other Website usage metrics

1.3 Information from Third Parties

We may receive information about you from third parties, such as online travel agencies, property management software (e.g., Lodgify), or other service providers.

2. How We Use Your Information

We use the collected information to:
  • Provide, manage, and improve our services
  • Facilitate bookings and manage property listings
  • Process payments and refunds
  • Communicate with you regarding services, enquiries, and updates
  • Personalise your experience on our Website
  • Comply with legal obligations and resolve disputes
  • Conduct internal analytics and improve our operations

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors and service providers to perform functions such as payment processing, hosting, and customer support.

3.2 Legal Compliance

We may disclose information when required by law, such as in response to a subpoena, court order, or other legal process.

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

3.4 With Your Consent

We may share your information with third parties if you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and deliver targeted advertisements.

4.1 Types of Cookies

  • Essential Cookies: Necessary for Website functionality
  • Analytics Cookies: To monitor Website performance and usage
  • Advertising Cookies: To provide targeted advertisements based on your interests

4.2 Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may limit some functionality of the Website.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorised access, disclosure, or misuse. These measures include encryption, secure servers, and regular monitoring. However, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Data Portability: Request a copy of your data in a commonly used format.
  • Opt-Out: Opt-out of receiving promotional communications.

To exercise your rights, please contact us at hello@bookable.ae.

7. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Users

If you access our Website from outside the United Arab Emirates, please note that your information will be processed and stored in accordance with UAE data protection laws, which may differ from those in your jurisdiction.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
  • Bookable Vacation Homes LLC
  • Email: hello@bookable.ae
  • Phone: (04)5768793